Privacy & Personal Data Protection Policy

The e-commerce platform halong-lanhabaycruisetours.com, operated by VDS Investment Trading and Service Company Limited, collects and processes customer personal data strictly for legitimate operational and statutory purposes pursuant to Articles 68 to 73 of Decree No. 52/2013/ND-CP and Decree No. 85/2021/ND-CP:

• Processing Voyage Reservations: Validating cabin availability, scheduling private yacht charters, processing day cruise excursions, and arranging tailored transport between Hanoi and Halong Bay / Lan Ha Bay.
• Statutory Port Authority Clearances: Preparing and submitting mandatory passenger manifests to the Inland Waterway Port Authority of Quang Ninh and Hai Phong, the Halong Bay Management Board, and Maritime Border Police prior to departure as required by Vietnamese Maritime Law.
• Operational Documentation & Updates: Issuing official Electronic Booking Vouchers (E-Vouchers), Value-Added Tax (VAT) invoices, itinerary updates, and emergency maritime alerts.
• Personalized Hospitality Services: Catering to special passenger dietary requirements (halal, kosher, vegetarian, allergies) and accessibility requirements.

Depending on the booked tour tier and maritime clearance requirements, collected personal data includes:

• Personal Demographics: Full legal name (as printed on passport or government ID), gender, date of birth, and nationality.
• Identity Documentation: Passport number, passport expiry date, Vietnam visa / visa exemption status (for foreign guests); National Citizen Identity Card (CCCD) or Birth Certificate (for Vietnamese nationals and children).
• Contact Information: Direct phone number, WhatsApp contact, email address, and billing address.
• Financial Transaction Records: Masked payment gateway transaction numbers, bank remittance slips (raw credit card numbers and CVV security codes are strictly never stored on our servers).

Customer data is utilized strictly within the boundaries authorized by the passenger:

• Internal Tour Operations: Managed confidentially by VDS Travel’s reservations, customer support, and accounting teams.
• Port & Maritime Authorities: Submitted solely for statutory embarkation clearance and passenger safety records.
• Authorized Fleet Partners: Provided to certified cruise line operators for cabin keycard preparation and meal coordination.
• Absolute Non-Commercialization: We commit under all circumstances to never sell, rent, lease, or distribute customer information to any unauthorized third party or advertising entity.

Customer personal data is retained on enterprise-grade secure servers throughout the duration of booking preparation, tour execution, and post-tour service:

• Accounting and financial transaction archives are retained for up to 24 months in compliance with Vietnamese Tax and Commercial Law.
• Travelers have the unrestricted right to access, inspect, modify, or request permanent deletion of their personal records at any time by contacting our data protection officer at info@halong-lanhabaycruisetours.com or via hotline (+84) 986 888 714. All verification and update requests are fulfilled within 24 working hours.

Our digital infrastructure incorporates 256-bit SSL/TLS encryption across all forms, dedicated hardware firewalls, and strict multi-factor administrative access. In the unlikely event of an external security breach, VDS Travel is legally bound to notify the competent Vietnamese cybersecurity authorities and affected users within 24 hours of incident verification.