VDS INVESTMENT TRADING AND SERVICE COMPANY LIMITED
Cancellation, Rescheduling & Refund Policy
If a customer requests to cancel a confirmed booking, the following tiered cancellation fee schedule applies based on the notification date received prior to sailing:
| Cancellation Notification Timeline | Cancellation Penalty Fee | Refund Entitlement |
|---|---|---|
| 30+ Days Prior to Departure | 0% (FREE CANCELLATION) | 100% Full Refund of paid deposit (guest only covers nominal banking fee if any). |
| 15 to 29 Days Prior to Departure | 30% of total booking value | 70% Refund of total booking value. |
| 07 to 14 Days Prior to Departure | 50% of total booking value | 50% Refund of total booking value. |
| Within 07 Days or No-Show | 100% of total booking value | No refund applicable (cabins locked with fleet operators). |
Travelers may reschedule departure dates free of charge when notification is submitted at least 07 days prior to departure, subject to cabin availability on the newly requested date. Any seasonal price differential will be settled accordingly.
In the event of severe weather where the Inland Waterway Port Authority orders a sailing suspension:
- Cancelled Prior to Embarkation: Customers receive a 100% FULL REFUND or may choose 100% credit transfer to any available future date at no penalty.
- Trip Shortened While Underway: If the cruise must return to port early, customers are billed only for utilized services (meals/transfers), and 100% of unused cabin and excursion fees are refunded immediately.
Approved refunds are processed through the original payment method (bank remittance or credit card reversal) within 03 to 07 business days following official authorization. Bank remittance confirmation slips are provided via email and WhatsApp.
