VDS INVESTMENT TRADING AND SERVICE COMPANY LIMITED
The 8 Official E-Commerce Policies
Click below to review the full legal provisions of each policy established in strict compliance with Vietnamese commercial regulations and consumer protection standards.
Privacy & Personal Data Protection
Comprehensive privacy standards for passenger records, mandatory maritime port manifest submissions, 256-bit SSL encryption, and statutory data subject rights.
- Mandatory port manifest clearance protocols
- Strict non-disclosure to commercial third parties
- Unrestricted right to review, edit, or delete data
Dispute Resolution & Complaint Handling
Standard operating procedures for customer grievance reception, transparent investigation timelines, mediation protocols, and judicial escalation.
- Official acknowledgment within 04 - 08 hours
- Comprehensive written resolution in 03 business days
- Jurisdiction: Ha Long City People's Court
Pricing Policy & Tariff Regulations
Public pricing transparency in VND and reference USD, full package inclusions, dining and cabin breakdowns, child discounts, and holiday surcharges.
- All-inclusive cabin & full board dining schedules
- Children under 4 years: 100% Free of Charge
- Clear, transparent holiday gala dinner surcharges
Payment Policy & Accepted Methods
Corporate wire transfer instructions, 3D-Secure 2.0 encrypted card payment gateways, deposit terms, electronic vouchers, and electronic VAT invoices.
- Visa, MasterCard, JCB, American Express accepted
- Official digital E-Voucher issued within 04 hours
- Electronic corporate VAT invoices (MST: 5702074604)
Terms of Service & Operational Limitations
Licensed maritime routes in Halong Bay & Lan Ha Bay, mandatory passport & visa clearance deadlines, port authority weather orders, and health rules.
- Certified waterway navigation corridors
- Identification submission 24 hours before sailing
- Strict maritime safety & environmental compliance
Cancellation, Rescheduling & Refunds
Tiered cancellation penalty schedule based on days prior to departure, date modification terms, and 100% full refunds for weather-related port sailing bans.
- 100% Free cancellation 30+ days prior to voyage
- 100% Full refund for storm or typhoon sailing bans
- Fast disbursement within 03 to 07 business days
Customer Online Support Regulations
Omnichannel 24/7 digital traveler support standards, emergency arrival assistance, response time commitments, and multilingual consultation.
- 24/7 Hotline & WhatsApp: (+84) 986 888 714
- Email inquiries answered within 02 to 04 hours
- Operational 365 days a year including holidays
Corporate Legal Profile & Credentials
Statutory business registration particulars, operating licensing credentials, fleet management partnerships, and MoIT compliance declarations.
- Enterprise Registration & Tax Code: 5702074604
- Registered headquarters at Bai Chay, Ha Long City
- Official declaration at applicable statutory standards
| Doc Code | Statutory Policy Name | Primary Scope of Protection | Compliance Status | Action |
|---|---|---|---|---|
| Policy 01 | Privacy & Personal Data Protection | SSL encryption, passenger manifest clearance, data subject access rights. | Fully Declared | View Policy → |
| Policy 02 | Dispute Resolution & Complaint Handling | 4-step resolution process, 03-day remediation, Ha Long Court jurisdiction. | Fully Declared | View Policy → |
| Policy 03 | Pricing Policy & Tariff Regulations | VND/USD transparency, meal & excursion inclusions, children tariffs. | Fully Declared | View Policy → |
| Policy 04 | Payment Policy & Accepted Methods | Bank transfer, 3D-Secure credit cards, E-Voucher validity, VAT invoices. | Fully Declared | View Policy → |
| Policy 05 | Terms of Service & Operational Limitations | Navigation boundaries, port check-in, maritime safety & weather bans. | Fully Declared | View Policy → |
| Policy 06 | Service Delivery, Cancellation & Refund | Free cancellation 30+ days, 100% weather refund, 3-7 day refund execution. | Fully Declared | View Policy → |
| Policy 07 | Customer Online Support Regulations | 24/7 hotline (+84 986 888 714), WhatsApp, email response standards. | Fully Declared | View Policy → |
| Policy 08 | Corporate Legal Profile & Credentials | Tax code 5702074604, legal representation, MoIT declaration verification. | Fully Declared | View Policy → |
