Customer Online Support Regulations & Channels

OFFICIAL STATUTORY PROFILE • LICENSED OPERATOR
DECLARED • LICENSED OPERATOR

VDS INVESTMENT TRADING AND SERVICE COMPANY LIMITED

(CÔNG TY TNHH ĐẦU TƯ THƯƠNG MẠI VÀ DỊCH VỤ VDS)

Tax / Enterprise Code: 5702074604
Issued by Quang Ninh DPI on Jan 25, 2021

Registered Head Office: No. 1058 Ha Long Street, Bai Chay Ward, Ha Long City, Quang Ninh Province, Vietnam

24/7 Hotline & WhatsApp: (+84) 986 888 714
Email: info@halong-lanhabaycruisetours.com

Statutory Basis: Decree 52/2013/ND-CP & Decree 85/2021/ND-CP on E-Commerce

POLICY 07 • LICENSED OPERATOR

Customer Online Support Regulations & Channels

1. Omnichannel 24/7 Digital Assistance

To ensure seamless communication and immediate travel assistance for global visitors, VDS Travel operates a round-the-clock omnichannel support infrastructure across all digital touchpoints:

24/7 HOTLINE

Telephone & WhatsApp

(+84) 986 888 714
Immediate live consultation for urgent arrival updates, boarding assistance, and itinerary support.

EMAIL SUPPORT

Official Inquiries

info@halong-lanhabaycruisetours.com
Detailed quotations, custom itineraries, E-voucher verification, and corporate agreements (reply within 02 – 04 hrs).

DIGITAL FORMS

Platform Inquiry Forms

Instant automated receipt confirmation, personalized specialist callback within 15 to 30 minutes.

2. Operating Hours & Quality Commitments

Our dedicated operations team operates 24 hours a day, 7 days a week, 365 days a year, including weekends and national holidays, ensuring every traveler receives attentive, honest, and expert cruise guidance.

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