Official Notice: In compliance with the Ministry of Industry and Trade (MoIT) and Decree 52/2013/ND-CP, please review our detailed statutory Cancellation, Rescheduling & Refund Policy and Payment Policy & Accepted Methods.
At Halong & Lan Ha Bay Cruise Tours (VDS Travel), we ensure a secure, transparent, and flexible payment process. Below are our verified payment channels, currency policies, deposit milestones, and our 100% Weather Cancellation Guarantee.
1. Accepted Payment Methods & Gateways
| Payment Channel | Accepted Currencies | Processing Notes |
|---|---|---|
| Credit & Debit Cards (Visa, MasterCard, JCB, Amex) | USD, VND, EUR, AUD, GBP | Processed via secure 256-bit SSL international payment gateway. 0% extra fee for standard bookings. |
| International Bank Wire (SWIFT) | USD, EUR, VND | Official corporate bank account at Vietcombank / Techcombank. Sender covers intermediary bank fees. |
| PayPal & Digital Wallets | USD, EUR, GBP, CAD | Convenient online payment with standard buyer protection (approx. 3.5% gateway fee applies). |
| Cash on Arrival / Port Desk | VND, USD (clean notes) | Accepted for remaining balance payment at our Halong Port or Tuan Chau Marina lounge. |
2. Payment Milestones & Balance Settlement
- Initial Deposit: 30% to 50% deposit upon booking confirmation to secure cabin allotment.
- Final Balance Settlement: Due 7 days prior to departure date via secure online payment link, or payable on the morning of departure at our cruise port reception lounge.
3. 100% Weather Guarantee & Refund Scenarios
| Weather Disruption Scenario | Applicable Refund / Charge |
|---|---|
| Port Authority cancels tour before guests depart Hanoi | 100% Full Refund or 100% free date rescheduling. |
| Tour cancelled upon arrival in Halong (after lunch provided) | Charge only lunch & transport ($25–$35/pax); 100% cruise fee refunded. |
| Overnight cruise shortened while on bay due to weather emergency | Charged only for actual elapsed time/meals; unspent nights refunded in full. |
4. Refund Execution & Bank Timelines
All approved refunds are initiated by our finance department within 24 business hours. Funds will be credited back via your original method of payment (Card / Wire / PayPal) and typically appear on your banking statement within 3 to 7 working days, subject to your issuing bank’s international settlement schedule.
