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Contact VIP Specialist1. Children Policy
| High age / Afternoon | Applicable fees | Notes |
| Under 4 years old | 100% free | Limited to 01 child/family. The second child counts 50%. |
| From 5 – 8 years old | Charge 75% of adult price | Applies to food and beverage services and sightseeing tickets. |
| 9 years old and up | Charge 100% of adult price | Enjoy all service standards like adults. |
2. Cancellation Policy
Due to the specific weather in the Gulf region, this policy needs to protect the interests of both cruise lines and guests.
2.1 Customer proactively cancels:
2.2 Cancellation due to official reasons (Weather, Ban of the Bay Management Board):
3. Onboard Regulations
4. Food & Beverage Policy
5. Guest‘s responsibilities
Both Olympus and Indochine are equipped with high-capacity satellite/4G Wifi systems. However, you need to understand that Halong Bay has dense limestone terrain, sometimes there will be "concave areas" of waves when the ship goes deep into the cave. If you have an important Zoom meeting, prioritize doing it when the ship is moving in an open area or while stopped at a port. Ideally, leave work on the mainland and spend these 6 hours to "recharge" your energy.
Absolutely, but you must be at Tuan Chau International Marina before the boat leaves (usually 12:00 for the afternoon trip). If you miss the boat's departure time, the boat company can help rent a speedboat (canoe) to take you "chasing" the group on the bay. However, the cost of renting a private canoe is quite high (ranging from 2-4 million VND), so our sincere advice is to set the alarm 15 minutes earlier!
This is a very common question among Content Creators. In theory, Halong Bay is a restricted flight area due to national security and flight safety concerns. You need a license issued by a competent authority. However, at some stops such as Titov Island, you can ask the tour guide for permission to fly at low altitude, but must strictly follow the instructions to avoid colliding with other cruise ships or disturbing the privacy of guests.
"End" is not really, but "reduced" by up to 90% compared to old wooden ships. Steel ships have large tonnage and good balance systems, so vibration is very low. If you are an extremely sensitive guest, my tip is: choose a seat on the lowest floor and in the middle of the train (the train's center of gravity), which is the place with the least fluctuations. Don't forget to sip some ginger tea "welcome drink" right when you get on the train, it's extremely effective.
This is the problem of "fashion meets circumstances". My advice: Wear a "Layering" outfit. Inside is a comfortable swimsuit or sportswear, outside is a luxurious maxi dress or silk shirt. When having lunch and taking photos on the sundeck, you will be extremely elegant. When you come to Titov or Sung Sot (Surprise) Cave, just take off your outer layer and you are ready to "conquer" the stone steps. Don't forget to bring a pair of sandals or light sneakers.
Yes! High-end cruise ships like Olympus all have storage areas or centralized luggage counters for guests. You can safely leave your checked suitcase at the port or on the ship under the supervision of security staff to explore the bay with your hands free.
Indochine and Olympus both have wide walkways and sturdy stairs. However, visiting Sung Sot (Surprise) Cave (you have to climb many stone steps) or Titov peak will be a big challenge. In this case, I suggest you enjoy the "Resort onsite" service: stay on the boat, relax in the Jacuzzi or have early afternoon tea on the sundeck. The feeling of watching the bay from a quiet ship when the crowd has disembarked is also a very unique luxury.
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